Document Checklist
Consumer Complaint — Document Checklist
Use this checklist to organise records for a consumer grievance or potential consumer dispute. Keep the transaction history and communications in one place.
24 items · 0 ticked · PDF, 2 pages
Purchase/service records
Problem and evidence
Complaint and resolution attempts
Identity and transaction details
Before escalation
National Consumer Helpline
Before your consultation
Disclaimer
This checklist is for general informational purposes only and is not legal advice. Documents and requirements can vary depending on the facts, applicable law, court or authority. Do not submit documents solely because they appear on this checklist; confirm what is required for your matter with the relevant authority or a qualified advocate.
Official sources checked for this edition
- National Consumer Helpline, Department of Consumer Affairs — official portal and about page.
- NCH official contact page.
Information checked: 15 August 2026.
Related practice area: Consumer Complaint.
Have most of these already?
Bring them in. If something is missing, the chamber will tell you how to obtain it and from where.